Frequently Asked Questions
General Information
What kind of products are sold in the shop?
We sell styles, apps and plugins for the software WoltLab Suite Core from WoltLab GmbH. In addition, we offer various services such as optical customizations and the creation of apps and plugins for WoltLab Suite Core.
Required Software
Our styles and many plugins require an existing installation of WoltLab Suite Core 3 on your own webspace. The exact requirements can be found in the product description.
What browsers are supported by the products?
For security reasons it is advisable to always use the most current browsers. The minimum requirements for using the products are:
• Internet Explorer 11
• Firefox Quantum
• Safari 11
• Chrome 70
Are the products also available for other forum systems?
No, we only sell products for WoltLab applications. However, you may adapt products to other systems on your own. The license conditions must also be observed in this case.
Do you also sponsor styles, plugins and apps?
Unfortunately, no.
Questions about the purchase
Which payment methods are available?
Bank transfer (prepayment), direct banking and PayPal as forms of payment are available. For PayPal payments a processing fee of 6% of the total purchase price is charged. Bank transfer and direct banking are free of charge.
Where can I download the products after the purchase?
Our products can be downloaded after the purchase under the menu option My account -> Downloads.
I still have a question before purchasing.
You can use the forum questions about the purchase or make a request using the contact form.
Can I return or exchange styles, plugins, or apps if I'm not satisfied?
An exchange or a return is only possible if the product has not yet been downloaded from the customer area. After the first download your right of return expires. All products can be tested extensively in the demo forum before purchase, even when registered. Use this possibility before purchasing the product.
I need a modified invoice, who do I contact?
Unfortunately, it is not possible to change invoices after the purchase process. In this case, please cancel the order and purchase the desired products again.
Questions about the products
Can I customize products according to own requirements?
Yes, you can change and remodel all products after the purchase, according to your own requirements. The only exceptions are visible and invisible copyright notices by cls-design. These may be only removed if a branding free option has been purchased for the product.
May I remove the footer link to cls-design?
No. The only exception is that you have purchased the Branding Free option for your product. Only in this case you may remove the link to cls-design.
Where can I get a logo for my style?
If you need a logo to match your style, please purchase the Extension Pack to Your Style package. We will then customize the logo to fit your style.
Is it possible that I can see the styles, plugins ans apps in a demo forum?
On every product page there is a link to a live demo of the respective style. There you can test all styles in detail. Please make use of this possibility before buying.
What does the extension package, which is offered for sale, include?
The extension package includes the adaptation of the logo included in the style to your specifications.
How long is a license valid?
All purchased licenses have an unlimited term. You can use all products as long as you want.
In how many installations or forums can I use the purchased product?
Per purchased license you are entitled to use the product in one installation (e.g. forum). Each installation (e.g. multiple forums) requires a separate license.