Frequently Asked Questions

We sell styles, apps and plugins for the software WoltLab Suite Core from WoltLab GmbH. In addition, we offer various services such as optical customizations and the creation of apps and plugins for WoltLab Suite Core.

Our styles and many plugins require an existing installation of WoltLab Suite Core 3 on your own webspace. The exact requirements can be found in the product description.

For security reasons it is advisable to always use the most current browsers. The minimum requirements for using the products are:

• Internet Explorer 11

• Firefox Quantum

• Safari 11

• Chrome 70

No, we only sell products for WoltLab applications. However, you may adapt products to other systems on your own. The license conditions must also be observed in this case.

Unfortunately, no.

Bank transfer (prepayment), direct banking and PayPal as forms of payment are available. For PayPal payments a processing fee of 6% of the total purchase price is charged. Bank transfer and direct banking are free of charge.

Our products can be downloaded after the purchase under the menu option My account -> Downloads.

You can use the forum questions about the purchase or make a request using the contact form.

An exchange or a return is only possible if the product has not yet been downloaded from the customer area. After the first download your right of return expires. All products can be tested extensively in the demo forum before purchase, even when registered. Use this possibility before purchasing the product.

Unfortunately, it is not possible to change invoices after the purchase process. In this case, please cancel the order and purchase the desired products again.

Yes, you can change and remodel all products after the purchase, according to your own requirements. The only exceptions are visible and invisible copyright notices by cls-design. These may be only removed if a branding free option has been purchased for the product.

No. The only exception is that you have purchased the Branding Free option for your product. Only in this case you may remove the link to cls-design.

If you need a logo to match your style, please purchase the Extension Pack to Your Style package. We will then customize the logo to fit your style.

On every product page there is a link to a live demo of the respective style. There you can test all styles in detail. Please make use of this possibility before buying.

The extension package includes the adaptation of the logo included in the style to your specifications.

In this case, please visit the support forum assigned to the product and open a new topic there. Please understand that there is no support by e-mail or phone.

All purchased licenses have an unlimited term. You can use all products as long as you want.

Per purchased license you are entitled to use the product in one installation (e.g. forum). Each installation (e.g. multiple forums) requires a separate license.